The Panel Support
Email support@appsbynikki.com. We aim to reply within 7 days. If your question is about a particular result, include its reference code: Report a response, in the result's menu, starts the email with it filled in.
Common questions
How do I cancel my subscription?
Open Settings on your iPhone → your name → Subscriptions, or use Manage subscription in the app's Account tab. Cancelling stops the next renewal; you keep The Panel Pro until the end of the period you've already paid for. Deleting your account does not cancel a subscription.
How do I get a refund?
Apple handles App Store payments and refunds. Ask Apple at https://reportaproblem.apple.com (or in the App Store: your account → Purchase History). If we have closed your account, the Request a refund button on that screen takes you there. We never ask Apple to refuse a refund, and nothing limits a refund your local law gives you.
I bought something and it isn't showing.
Use Restore purchases in the Account tab. If that doesn't fix it, email us.
How do I delete my account?
Account → Data & privacy → Delete account, then confirm with Sign in with Apple. This deletes your History, results and settings; our Privacy Policy lists the few records kept afterwards, and why. It doesn't cancel an App Store subscription.
How do I get a copy of my data?
Account → Data & privacy → Export my data (once a day). You get a readable page and a machine-readable file.
How do I report an answer?
Use Report a response in the result's menu, or email us. Reporting never counts against you.
I think a decision about my account is wrong.
Email us with the reference code shown in the app, within 90 days. A person reviews every appeal, normally within 14 days. Our Usage Policy explains how appeals work.
Privacy requests
To use any right in our Privacy Policy, email support@appsbynikki.com.
If you're in crisis
The Panel is not a crisis or medical service. If you or someone else is in immediate danger, call your local emergency number. Crisis support in the Account tab lists helplines where you are.
Policies